Support Analyst

MRI Software LLC

Manila, Philippines
Competitive salary pyckage
Hybrid (2 days wfh)
Vault crm support
Xml and json parsing
Api integration and support
MRI Software LLC is seeking a Client Support Analyst in Manila, Philippines, to provide exceptional support for Vault CRM clients, focusing on technical troubleshooting and integration issues. The role requires strong CRM knowledge and customer service skills, with a commitment to delivering solutions efficiently

Job Summary

  • Providing front-line support via tickets and phone calls for Vault CRM & integrated products.
  • Parse, validate, and transform XML (and JSON) according to partner specs (e.g., REAXML).
  • Career growth opportunities in a diverse and supportive work environment with a competitive salary package and hybrid working arrangement.

Matching Summary

Match Score: 85

MRI Software LLC is seeking a Client Support Analyst in Manila, Philippines, to provide exceptional support for Vault CRM clients, focusing on technical troubleshooting and integration issues. The role requires strong CRM knowledge and customer service skills, with a commitment to delivering solutions efficiently.

Salary

Competitive Salary Package

Skills & Requirements

Must-have

  • Vault CRM support
  • XML and JSON parsing
  • API integration and support
  • Troubleshoot technical issues
  • Client interaction and communication

Nice-to-have

  • Real Estate Industry knowledge
  • Can-do attitude
  • Desire to learn and grow
  • Problem-solving ability
  • Attention to detail

Key Requirements

  • 1-2 years experience in customer support
  • Intermediate to Advanced MS Office skills
  • Ability to learn new technology

Work Rights

Not specified

Tailored Resume

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