Produktmanager Im Kundensupport (m/w/d)

Deutscher Sparkassen Verlag GmbH

Stuttgart, Germany
Not specified (assumed hybrid flexibility based on benefits)
2nd-level application support experience
Ticket management and prioritization skills
It application affinity and technical understanding
Deutscher Sparkassen Verlag GmbH is seeking a Product Manager in Customer Support to enhance their services related to real estate analysis and evaluation. The ideal candidate should have experience in 2nd-level support, particularly in the banking sector, with a strong IT affinity and customer-oriented mindset

Job Summary

  • The role involves managing 2nd-level tickets, analyzing errors, and collaborating closely with product management and development teams.
  • Candidates will be responsible for maintaining product documentation, creating knowledge base articles, and supporting user rights administration.
  • The company offers flexible working hours, mobile work options, and individual professional development opportunities.

Matching Summary

Match Score: 85

Deutscher Sparkassen Verlag GmbH is seeking a Product Manager in Customer Support to enhance their services related to real estate analysis and evaluation. The ideal candidate should have experience in 2nd-level support, particularly in the banking sector, with a strong IT affinity and customer-oriented mindset.

Skills & Requirements

Must-have

  • 2nd-Level Application Support Experience
  • Ticket Management and Prioritization Skills
  • IT Application Affinity and Technical Understanding

Nice-to-have

  • Knowledge of Real Estate Valuation in Banking Sector
  • Experience with CRM Systems and Knowledge Bases
  • Strong Communication and Coaching Abilities

Key Requirements

  • Completed commercial or IT-oriented vocational training
  • Several years of experience in 2nd-level user support
  • Proficiency with MS-Office, CRM systems, and ticketing tools

Work Rights

Not specified

Tailored Resume

Cover Letter