The Senior Analyst provides expert level technology and customer support while playing a key role in aligning business needs with effective technical solutions
Job Summary
The Senior Analyst provides expert level technology and customer support while playing a key role in aligning business needs with effective technical solutions.
This role is suited to individuals with extensive technical and analytical experience, offering opportunities to influence support practices, mentor and guide junior team members and collaborate with stakeholders across technology and the business to enhance the overall Business Partner technology experience.
We have an outstanding benefits package which includes: Company-provided healthcare A competitive annual leave allowance Generous pension provisions Income protection Health and wellness benefits Volunteering days Enhanced parental leave Life insurance.
Matching Summary
The Senior Analyst provides expert level technology and customer support while playing a key role in aligning business needs with effective technical solutions.
Skills & Requirements
Must-have
Expert level technology support
Customer support
Aligning business needs with technical solutions
Resolving complex support issues
Continuous improvement
Service and process enhancements
Project based work delivery
Nice-to-have
Intelligent colleagues
Global footprint exposure
Team culture
Community and environmental commitment
Inclusive recruitment process
Key Requirements
Extensive experience in customer facing desktop support