Service Delivery Manager - Remote (u.s. Central Time Zone)
Amadeus Data Processing GmbH
Irving, US
Hybrid
End-to-end service delivery
Itil-based service management
Customer satisfaction
The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers
Job Summary
The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers.
This role ensures service performance aligns with contractual obligations, operational standards, and customer expectations, with a strong focus on service quality, reliability, and risk management.
Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life, and offers a flexible working model.
Matching Summary
The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers.
Skills & Requirements
Must-have
end-to-end service delivery
ITIL-based service management
customer satisfaction
risk management
mission-critical environments
contract fulfillment
SLA management
Nice-to-have
strategic thinking
cross-functional team leadership
high-availability operational landscape
growth enablement
diverse and inclusive community
Key Requirements
ITIL Certification preferred
10+ years of experience in Service Delivery Management
Minimum of 5 years’ experience in contract fulfillment
Experience managing external customers and internal stakeholders