Passenger Service Agent

Alliance Ground International (AGI)

Palm Springs, CA, United States
Base: 16.90; bonus/equity: not specified; benefits...
Exceptional customer service
Safety and security procedures
Handle customer interactions professionally
As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing their needs and providing first-class customer service

Job Summary

  • As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing their needs and providing first-class customer service.
  • Responsibilities include managing check-in, bag drop, gate duties, reservations, ticketing, baggage claims, and communicating flight movement messages while always ensuring safety and security.
  • AGI offers a comprehensive benefits package including paid vacation, medical/dental/vision, a 401(k) program, and free on-the-job training.

Matching Summary

As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing their needs and providing first-class customer service.

Salary

Base: 16.90; Bonus/Equity: Not specified; Benefits: comprehensive benefit package

Skills & Requirements

Must-have

  • Exceptional customer service
  • Safety and security procedures
  • Handle customer interactions professionally
  • Efficiently manage reservations and ticketing
  • Lost and found procedures
  • Communicate effectively via radio

Nice-to-have

  • Friendly and outgoing demeanor
  • Patient and empathetic handling of concerns
  • Positive corporate image
  • Energy and enthusiasm
  • Respect for team members

Key Requirements

  • High school diploma, GED, or equivalent experience
  • Authorization to work in the United States
  • Complete SIDA training for airport security clearance
  • One+ year of relevant experience preferred
  • Previous face-to-face customer service experience preferred

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter