Pro Experience Manager

The Home Depot

Silver Springs, United States
Base: $45,500 - $60,000; bonus/equity: not specifi...
Pro customer experience
Store operational processes
Customer service standards
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales, loyalty, and Pro Xtra signups

Job Summary

  • Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales, loyalty, and Pro Xtra signups.
  • This role drives efficient Pro customer flow, enforces Pro standards, ensures timely deliveries, and performs Manager on Duty responsibilities.
  • Key responsibilities include coaching and training associates, managing inventory, resolving customer concerns, and championing a safe working environment.

Matching Summary

Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales, loyalty, and Pro Xtra signups.

Salary

Base: $45,500 - $60,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Pro customer experience
  • Store operational processes
  • Customer service standards
  • On-time delivery
  • Safe opening and closing

Nice-to-have

  • Champion GET culture
  • Drive associate morale
  • Voice of the Associate initiatives
  • Partner with Store Leaders

Key Requirements

  • 1 year of relevant work experience
  • Management of people
  • Retail operations experience
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule including nights, weekends, and overtime

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter