Contact Center Rep Iii, Inbound & Outbound Everyday Banking - Concierge
TD
London, Ontario, Canada
Base: not specified; bonus/equity: not specified; ...
Hybrid
Inbound and outbound customer service
Knowledge of td products and services
Multitasking across multiple computer systems
As the voice of TD, you’ll deliver exceptional customer service by assisting inbound customers and resolving issues with personalized support
Job Summary
As the voice of TD, you’ll deliver exceptional customer service by assisting inbound customers and resolving issues with personalized support.
TD offers a comprehensive Total Rewards package including health benefits, savings and retirement programs, paid time off, and career development opportunities.
The role includes up to 14 weeks of mandatory in-person paid training followed by primarily remote work with occasional in-person team events.
Matching Summary
As the voice of TD, you’ll deliver exceptional customer service by assisting inbound customers and resolving issues with personalized support.
Salary
Base: Not specified; Bonus/Equity: Not specified; Benefits: Health, dental, vision, mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts
Skills & Requirements
Must-have
Inbound and outbound customer service
Knowledge of TD products and services
Multitasking across multiple computer systems
Digital literacy with various devices
Flexible work schedule within business hours
Compliance with regulatory guidelines
Nice-to-have
Positive attitude and resiliency
Ability to work independently and in teams
Exceptional listening skills
Ongoing training and development participation
Empathy in customer interactions
Supportive and inclusive workplace culture
Key Requirements
High School Diploma or equivalent
Experience in financial or service industries preferred
Ability to manage sensitive customer information
Availability to work flexible shifts Monday to Sunday 6am-12am