Netradyne is seeking a hands-on Manager, Customer Success to act as a Team Leader for a pooled Customer Success function supporting our long-tail customer segment
Job Summary
Netradyne is seeking a hands-on Manager, Customer Success to act as a Team Leader for a pooled Customer Success function supporting our long-tail customer segment.
The primary focus of this role is driving customer adoption, validating ROI, managing risk, and ensuring retention through a scaled, digital-first engagement model.
You will lead, coach, and develop a pooled team of Customer Success Managers supporting long-tail customers, operating as a player-coach.
Matching Summary
Netradyne is seeking a hands-on Manager, Customer Success to act as a Team Leader for a pooled Customer Success function supporting our long-tail customer segment.
Skills & Requirements
Must-have
Customer value realization
Digital-first engagement model
Pooled coverage model
CS Qualified Lead generation
Nice-to-have
Player-coach approach
Continuous improvement mindset
Voice of SMB customer
Key Requirements
8-15 years of experience
Prior experience as a hands-on manager or team lead
Experience supporting long-tail or mid-market customers
Experience with Salesforce, Gainsight, or similar platforms