Senior Technical Support Engineer

CONNECTA e.V.

Tokyo, Japan
Not specified; not specified; not specified
Hybrid
3+ years saas technical support experience
Bilingual japanese and english fluency
Splunk kibana grafana troubleshooting skills
This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers

Job Summary

  • This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers.
  • The team fosters a learning environment where open collaboration and cross-functional teamwork are vital to supporting the customer experience.
  • Candidates will act as a key regional point of contact for critical Japanese customers while participating in a 24x7 global coverage plan.

Matching Summary

This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years SaaS technical support experience
  • Bilingual Japanese and English fluency
  • Splunk Kibana Grafana troubleshooting skills
  • Workday Salesforce JIRA proficiency
  • SLA management and case queue handling

Nice-to-have

  • Strong analytical problem-solving skills
  • Confident verbal and written communication
  • Experience with global cross-functional teams
  • Ability to manage multiple urgent priorities
  • Eagerness to learn and grow continuously

Key Requirements

  • 3+ years proven technical support for SaaS
  • Fluency in Japanese and English required
  • Experience with Workday or similar platforms

Work Rights

Not specified

Tailored Resume

Cover Letter