Job Summary

• The Trade Support Duty Supervisor is responsible for supervising and controlling day-to-day Trade Support operations within the assigned shift/ area of responsibility, related to travel agency user access, ticketing, and trade-related exception processing.
• The role ensures accurate execution of transactions, adherence to commercial policies and SOPs, SLA compliance, and effective handling of escalations, while supporting revenue protection and overall trade partner satisfaction through strong operational controls.
• Provides direction, coaching and guidance to team members for their career and professional development, creating a conducive working environment to build and sustain a performance driven, engaged, and committed team.

Matching Summary

Skills & Requirements

Key Requirements

• 6 years of relevant experience
• 2 years in a supervisory role
• Diploma or Degree in Travel & Tourism, Airline Operations, or related field preferred
• Proficient in Microsoft Office and airline reservation/ticketing systems
• Good verbal and written communication skills in English

Work Rights