The Director of Service Delivery is responsible for ensuring the reliability, quality, and operational excellence of enterprise platforms that support associates at scale
Job Summary
The Director of Service Delivery is responsible for ensuring the reliability, quality, and operational excellence of enterprise platforms that support associates at scale.
This role moves service delivery beyond reactive support into a data-driven, automation-first, reliability function, focused on reducing friction, preventing incidents, and improving confidence in platform and application delivery.
Walmart offers competitive pay, performance-based bonus awards, 401(k) match, stock purchase plan, paid parental leave, PTO, multiple health plans, and a tuition-paid education benefit program.
Matching Summary
The Director of Service Delivery is responsible for ensuring the reliability, quality, and operational excellence of enterprise platforms that support associates at scale.
Salary
Base: $130,000.00 - $260,000.00; Bonus/Equity: Annual or quarterly performance bonuses; Benefits: 401(k) match, stock purchase plan, PTO, multiple health plans, Live Better U education benefit
Skills & Requirements
Must-have
enterprise platform reliability
holistic service delivery strategy
automation-first mindset
incident response and management
service health metrics and SLOs
centralized service delivery platform
Nice-to-have
associate productivity enhancement
platform modernization
disciplined execution
strategic vendor management
people-led and tech-empowered
Key Requirements
10+ years leading service delivery or reliability engineering teams
Mastery of operational excellence and ITSM
3 years supervisory experience
Bachelor's degree in CS or related field and 6 years experience OR 8 years experience