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NTT Communications is seeking a Service Delivery Field Support Engineer (L2) to provide technical support and field engineering services, ensuring clients' service levels are maintained. The ideal candidate should have technical expertise in collaboration technologies and a strong client-focused approach.
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Job Summary
The role is responsible for providing professional second-line remote and onsite technical support to ensure zero missed Service Level Agreement conditions.
Candidates must possess moderate experience in collaboration technologies including Call managers, Voice Gateways, VOIP, and IP Telephony.
NTT DATA is a trusted global innovator serving 75% of the Fortune Global 100 with a commitment to diversity and inclusion.
Matching Summary
Match Score: 75
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NTT Communications is seeking a Service Delivery Field Support Engineer (L2) to provide technical support and field engineering services, ensuring clients' service levels are maintained. The ideal candidate should have technical expertise in collaboration technologies and a strong client-focused approach.
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Skills & Requirements
Must-have
Cisco CCNP Collaboration Certification
Webex Calling certification
Voice Gateways troubleshooting
IP Telephony support
SBCs AudioCodes Oracle CUBE
Incident resolution within SLA
Nice-to-have
Microsoft Voice MS700 MS720 certification
Webex Contact Centre certification
Positive outlook in pressurized environment
Active listening techniques
Client-focused interaction skills
Key Requirements
Bachelor's degree in IT or Computing
Valid CCNP Collaboration Certification required
Moderate experience in Cisco product stack
Experience with SBCs like AudioCodes and Oracle
Basic understanding of Network routing and switching