Advisor Client Care And Service Hub

Absa Bank Limited

24/7 shift system including weekends
Adherence to scripts, faqs, and sops
Logging all queries and issues
The Client Care and Service Hub Advisor ensures the day-to-day conduct of targeted inbound and outbound interactions with various customer segments

Job Summary

  • The Client Care and Service Hub Advisor ensures the day-to-day conduct of targeted inbound and outbound interactions with various customer segments.
  • This role requires strict adherence to complaint handling standards, quality service delivery frameworks, and bank policies.
  • The position operates on a shift system covering 24/7, including weekends and public holidays, with 9-hour shifts.

Matching Summary

The Client Care and Service Hub Advisor ensures the day-to-day conduct of targeted inbound and outbound interactions with various customer segments.

Skills & Requirements

Must-have

  • 24/7 shift system including weekends
  • Adherence to scripts, FAQs, and SOPs
  • Logging all queries and issues
  • Handling inbound and outbound activities
  • Excellent spoken and written English and French
  • Fluent in Mauritian Creole
  • Proficiency in digital applications

Nice-to-have

  • Enjoy contact with customers
  • Maintain composure with difficult customers
  • Resilience in fast-changing priorities
  • Collaborative and co-creative approach

Key Requirements

  • HSC (or equivalent) with 3 Main subjects
  • CPD or Proficiency certificate in relevant field
  • At least 2 years of customer-facing experience
  • Shift-working experience in a Call Centre environment
  • Experience in banking or hospitality sector

Work Rights

Not specified

Tailored Resume

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