This role will lead the holistic operations function within eCommerce for Emerging Markets and is responsible for steering, managing and optimizing our Operations eCommerce team
Job Summary
This role will lead the holistic operations function within eCommerce for Emerging Markets and is responsible for steering, managing and optimizing our Operations eCommerce team.
Responsible for the day to day business operations of the eCommerce platforms across emerging markets, including order taking, and technical/business operations of third parties.
Act as the champion for the consumer and drive a best-in-class customer service function for all DTC touch points, working with both internal and external CS agents.
Matching Summary
This role will lead the holistic operations function within eCommerce for Emerging Markets and is responsible for steering, managing and optimizing our Operations eCommerce team.
Skills & Requirements
Must-have
Holistic operations within eCommerce
Operational Excellence in eCom
Customer Service and Post Order Operations
Campaign and Platform Operations
Salesforce Commerce Cloud
Risk and Payment Management
Nice-to-have
Champion for operational excellence
Consumer advocacy
Cross-functional relationship building
Meticulous planner
Holistic thinker
Key Requirements
7-10 years operational processes in online consumer-facing
7-8 years eCom and digital operations
7-8 years online customer service operations
10+ years leading, managing and motivating others
Proven experience recruiting, building and developing teams
University degree in technical or science focused discipline