The role involves overseeing a team of Level I representatives while managing day-to-day operational activities and leading internal training resources
Job Summary
The role involves overseeing a team of Level I representatives while managing day-to-day operational activities and leading internal training resources.
Candidates must be able to handle escalated customer and managerial calls, ensuring timely resolution while serving as the Consumer Center point of contact.
The position requires implementing organizational policies, preparing reports for senior leadership, and applying enterprise AI tools to support business objectives.
Matching Summary
The role involves overseeing a team of Level I representatives while managing day-to-day operational activities and leading internal training resources.
Skills & Requirements
Must-have
Bachelor's degree required
Oversee Level I representatives
Manage internal training resources
Handle escalated customer calls
Implement organizational policies
Nice-to-have
Strong analytical problem-solving skills
Collaborative cross-team relationship building
Adaptability to fast-paced environment
Strategic planning initiative participation
Effective technical writing abilities
Key Requirements
Must possess a Bachelor's degree in any field
Must be in current role for 1 year
No disciplinary action within past 12 months
No attendance or punctuality issues in past 12 months