Scaled Operations & Success Specialist

rippling

San Francisco, CA, United States
Base: not specified; bonus/equity: competitive equ...
On-site
Customer-facing role experience
Project management across departments
Technical billing and crm navigation
Rippling provides a unified platform to manage HR, IT, and Finance operations, enabling businesses to automate the entire employee lifecycle

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance operations, enabling businesses to automate the entire employee lifecycle.
  • The role leads complex, cross-departmental projects to ensure a seamless, high-value experience for scaled customers and acts as their primary technical and strategic liaison.
  • Rippling offers a competitive salary, benefits, and equity, and values in-office collaboration for employees living near their offices.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance operations, enabling businesses to automate the entire employee lifecycle.

Salary

Base: Not specified; Bonus/Equity: Competitive equity; Benefits: Competitive benefits

Skills & Requirements

Must-have

  • customer-facing role experience
  • project management across departments
  • technical billing and CRM navigation
  • cross-functional team coordination
  • customer success and account health
  • data-driven account optimization

Nice-to-have

  • strong communication skills
  • de-escalation expertise
  • collaborative communicator
  • strategic problem solving mindset
  • technical platform enablement

Key Requirements

  • 3+ years in customer-facing roles
  • experience in customer support or technical account management
  • project management skills
  • experience with CRM and billing systems

Work Rights

Not specified

Tailored Resume

Cover Letter