In-bound Call Center Representative

Insight Technology Solutions, Inc.

Tuscaloosa, AL, United States
$16 an hour; not specified; not specified ph
Fully remote (within one hour of piv office for equipment pickup)
Answer incoming calls and online tips
Gather and document information
Conduct basic research
Insight Technology Solutions, Inc. is seeking a motivated In-bound Call Center Representative to manage incoming calls and online tips related to criminal activity. The position requires strong organizational, multitasking, and customer service skills, with a focus on independent work within a supportive team environment

Job Summary

  • This role is part of a team that requires a demonstrable sense of urgency while working independently.
  • Gather, clarify, and document information related to alleged criminal or suspicious activity and conduct basic research using government, law enforcement, and open-source systems.
  • Accurately document calls, tips, and findings in government systems and prepare and route reports to the appropriate field offices or agencies.

Matching Summary

Match Score: 75

Insight Technology Solutions, Inc. is seeking a motivated In-bound Call Center Representative to manage incoming calls and online tips related to criminal activity. The position requires strong organizational, multitasking, and customer service skills, with a focus on independent work within a supportive team environment.

Salary

$16 an hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Answer incoming calls and online tips
  • Gather and document information
  • Conduct basic research
  • Accurately document findings
  • Follow established procedures
  • Provide professional customer service

Nice-to-have

  • Sense of urgency
  • Proactive support
  • Suggest process improvements
  • Switch gears at a moment's notice
  • Work independently with minimal supervision

Key Requirements

  • 3+ years of call center experience
  • Associate’s degree required
  • Experience resolving complex stakeholder issues
  • Proven ability to manage multiple tasks
  • Strong multitasking skills
  • Comfortable working with diverse stakeholders
  • Strong analytical, research, and problem-solving skills
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment
  • Experience supporting new customer service representatives
  • Ability to generate ad-hoc reports
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter