Account Manager

Fiserv

Maryland, US
Base: $55,000.00-$75,000.00; bonus/equity: not spe...
4+ years it service management experience
2+ years itil framework experience
2+ years incident and problem management
The role involves leading service management processes to ensure high-quality delivery and client satisfaction

Job Summary

  • The role involves leading service management processes to ensure high-quality delivery and client satisfaction.
  • Candidates will collaborate with various teams to develop and implement service improvement strategies.
  • The position requires handling escalated client issues and maintaining strong relationships with clients.

Matching Summary

The role involves leading service management processes to ensure high-quality delivery and client satisfaction.

Salary

Base: $55,000.00-$75,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 4+ years IT service management experience
  • 2+ years ITIL framework experience
  • 2+ years incident and problem management
  • 2+ years service delivery experience

Nice-to-have

  • Experience with ServiceNow platform
  • ITIL certification preferred
  • Strong project management skills
  • Familiarity with cloud technologies

Key Requirements

  • 4+ years of equivalent educational background or experience
  • 2+ years in the ITIL framework
  • 2+ years in incident and problem management

Work Rights

Not specified

Tailored Resume

Cover Letter