Technical Support Engineer Required Security Clearance Public Trust Location Arlington, Virginia Id 16789486

Athena Technology Group

Arlington, Virginia, US
Fully remote - d.c. metro area
Zscaler fedramp cloud solutions support
Handle internal and external customer interactions
Coordinate with federal sales, pre-sales, support, and finance
Athena Technology Group is seeking a Technical Support Engineer to provide customer support for Zscaler’s FedRAMP Cloud Solutions, requiring strong interpersonal skills and a detail-oriented approach. The role is fully remote for candidates in the D.C. Metro Area and emphasizes compliance with FedRAMP requirements

Job Summary

  • The Technical Support Engineer will be required to handle internal and external customer interactions via email, phone, online and/or messaging applications in support of Zscaler’s FedRAMP Cloud Solutions.
  • All support personnel will pass the following courses and achieve the following certifications within the first 90 days of hire: Zscaler for Users Essentials and Zscaler for Users Advanced.
  • Additional benefits include performance bonuses, annual salary reviews, health, dental, and vision insurance, a 401(k) plan with company match, and opportunities for professional growth and development.

Matching Summary

Match Score: 85

Athena Technology Group is seeking a Technical Support Engineer to provide customer support for Zscaler’s FedRAMP Cloud Solutions, requiring strong interpersonal skills and a detail-oriented approach. The role is fully remote for candidates in the D.C. Metro Area and emphasizes compliance with FedRAMP requirements.

Skills & Requirements

Must-have

  • Zscaler FedRAMP Cloud Solutions support
  • Handle internal and external customer interactions
  • Coordinate with Federal Sales, Pre-Sales, Support, and Finance
  • Work directly with Zscaler Engineering
  • Adhere to FedRAMP compliance requirements

Nice-to-have

  • Detail oriented and process driven
  • Proactive in responding to queries
  • Constantly upgrade tech and product skills

Key Requirements

  • Associate’s degree in IT or equivalent certifications
  • 5+ Years of Product Support experience
  • Troubleshooting basic product/network issues
  • Public Trust Security Clearance

Work Rights

Public Trust Security Clearance

Tailored Resume

Cover Letter