Incident Operations Manager

NTT AUSTRALIA PTY

Solid experience coaching engineering teams
Implementing continual service improvement initiatives
Experience in organizational change management
The role is responsible for operating within a Region or Services function to ensure the highest level of service delivery and client satisfaction

Job Summary

  • The role is responsible for operating within a Region or Services function to ensure the highest level of service delivery and client satisfaction.
  • Candidates must have solid experience implementing continual service improvement initiatives through automation and process enhancements.
  • NTT DATA is a global leader serving 75% of the Fortune Global 100 with a commitment to diversity, inclusion, and technical excellence.

Matching Summary

Match Score: 75

The role is responsible for operating within a Region or Services function to ensure the highest level of service delivery and client satisfaction.

Skills & Requirements

Must-have

  • Solid experience coaching engineering teams
  • Implementing continual service improvement initiatives
  • Experience in organizational change management
  • Domain knowledge in Network Cloud Security Data Center
  • Bachelor's degree in IT or Computing

Nice-to-have

  • ITIL certification desirable
  • Excellent verbal and written communication skills
  • Ability to work across different cultures
  • Seasoned understanding of budgets and cost management
  • Proactive automation implementation mindset

Key Requirements

  • Bachelor's degree in Information Technology or related field
  • ITIL certification (desirable)
  • Solid experience in coaching and mentoring engineering teams
  • Demonstrated experience in domain towers like Network, Cloud, Security

Work Rights

Not specified

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