Service Manager Ii (fluent In French Canadian & English)- Gestionnaire De Services Ii

Equinix Inc.

Montreal, QC, Canada
Base: 66,000 - 98,000 cad annual; bonus/equity: el...
Fluent in french canadian and english
3+ years of data center operations experience
Strong understanding of sla compliance
The Service Manager ensures reliable delivery of infrastructure and data centre services while meeting contractual SLAs and regulatory obligations

Job Summary

  • The Service Manager ensures reliable delivery of infrastructure and data centre services while meeting contractual SLAs and regulatory obligations.
  • This role serves as a key liaison between Customer Success teams and customers, providing timely reporting on service performance and reliability.
  • Equinix offers competitive benefits including healthcare coverage, retirement plans, and paid vacation time to support employee well-being.

Matching Summary

The Service Manager ensures reliable delivery of infrastructure and data centre services while meeting contractual SLAs and regulatory obligations.

Salary

Base: 66,000 - 98,000 CAD Annual; Bonus/Equity: Eligible for bonus and potential equity; Benefits: Healthcare, retirement plans, vacation included

Skills & Requirements

Must-have

  • Fluent in French Canadian and English
  • 3+ years of data center operations experience
  • Strong understanding of SLA compliance
  • Experience with service disruption communication
  • Proven ability to manage stakeholder governance

Nice-to-have

  • Strategic thinking for long-term customer goals
  • Change management during operational transitions
  • Excellent problem-solving and data interpretation skills
  • Cross-functional collaboration capabilities

Key Requirements

  • Minimum 3 years of relevant experience
  • Fluency in French Canadian and English required
  • Knowledge of data centre operations and infrastructure

Work Rights

Not specified

Tailored Resume

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