The Technical Account Management (TAM) team owns Auth0 customer success, collaborating with customers to share knowledge, best practices, and recommendations for continuous innovation in identity and security
Job Summary
The Technical Account Management (TAM) team owns Auth0 customer success, collaborating with customers to share knowledge, best practices, and recommendations for continuous innovation in identity and security.
As a TAM specializing in enterprise identity, you will provide strategic technical guidance on Okta's comprehensive suite of products and features, translating solutions into business value.
You will fully own the account management function, advising customers on best practices and product adoption, while maintaining focus on increasing subscription adoption, customer satisfaction, and retention.
Matching Summary
The Technical Account Management (TAM) team owns Auth0 customer success, collaborating with customers to share knowledge, best practices, and recommendations for continuous innovation in identity and security.
Salary
£104,000—£143,000 GBP
Skills & Requirements
Must-have
Auth0 product expertise
Enterprise identity solutions
CIAM application understanding
Customer relationship management
Security and performance monitoring
JavaScript coding ability
Nice-to-have
Strategic technical guidance
Developer-friendly identity solutions
Content creation for enablement
Cross-functional collaboration
Key Requirements
7+ years IT experience
3+ years TAM or IAM practitioner role
IAM core areas proficiency
Familiarity with IAM solution providers
Software development practices understanding
Identity and surrounding technologies understanding