Lead and continuously improve Customer Care operations in the Netherlands, ensuring high-quality, efficient, and customer-focused service delivery
Job Summary
Lead and continuously improve Customer Care operations in the Netherlands, ensuring high-quality, efficient, and customer-focused service delivery.
Provide functional leadership to Customer Care Managers across Region North, driving alignment, sharing best practices, and contributing to regional performance improvements.
Ascom is a global healthcare solutions provider whose technology positively impacts millions of lives every day, offering a purpose-driven company with a strong global reputation.
Matching Summary
Lead and continuously improve Customer Care operations in the Netherlands, ensuring high-quality, efficient, and customer-focused service delivery.
Skills & Requirements
Must-have
Customer Care operations leadership
Service excellence and improvement
Incident, request, and problem management
ITIL Service Management principles
Regional coordination and alignment
Performance monitoring and KPIs
Nice-to-have
Collaborative colleague environment
Professional development opportunities
Exposure to healthcare technology
Flexible hybrid working environment
Key Requirements
Bachelor’s degree in a relevant field
ITIL Service Management certification
Proven leadership experience in Customer Care or Service Operations
Strong understanding of corrective maintenance and service desk operations
Experience with ITSM tools (e.g. ServiceNow, Jira)