Collections Officer - Cards

Acquire Intelligence Australia Pty Ltd

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Previous experience in collections or financial services
Excellent english language communication skills
Strong negotiation and conflict resolution skills
** Acquire Intelligence Australia Pty Ltd is seeking a Collections Officer for managing overdue accounts with a customer-focused approach. The ideal candidate should possess strong negotiation skills, empathy, and previous experience in collections or financial services. **

Job Summary

  • The role involves managing overdue accounts with a customer-focused approach that balances firm negotiation with empathy.
  • Collections Officers must identify vulnerable customers and hardship triggers early to ensure proper support and regulatory compliance.
  • The position requires using multiple communication channels including phone, email, chat, and digital platforms to connect with customers.

Matching Summary

Match Score: 75

** Acquire Intelligence Australia Pty Ltd is seeking a Collections Officer for managing overdue accounts with a customer-focused approach. The ideal candidate should possess strong negotiation skills, empathy, and previous experience in collections or financial services. **

Skills & Requirements

Must-have

  • Previous experience in Collections or financial services
  • Excellent English language communication skills
  • Strong negotiation and conflict resolution skills

Nice-to-have

  • Ability to work independently in fast-paced environment
  • Adaptability to evolving technology and AI tools
  • Continuous learning and process improvement mindset

Key Requirements

  • Previous experience in Collections or financial services required
  • Strong accountability for meeting collections KPIs
  • Awareness of hardship indicators and ability to exercise discretion

Work Rights

Not specified

Tailored Resume

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