Network Implementation Specialist

Podium

Guatemala City, Guatemala
Not specified; benefits: bono 14 + christmas bonus...
On-site
Network troubleshooting routers switches firewalls
Voip technologies sip protocol configuration
Crm and ticketing system familiarity
Podium is seeking a Network Implementation Specialist in Guatemala City to support their rapidly growing phone product by optimizing customer network setups and troubleshooting technical issues. The ideal candidate should possess strong networking and VoIP knowledge, along with excellent problem-solving skills and the ability to document best practices

Job Summary

  • The role involves running network tests, auditing configurations, and optimizing customer networks to ensure smooth onboarding.
  • Candidates must possess strong problem-solving skills to explain technical concepts to non-technical users while managing multiple projects.
  • The position offers benefits including a Bono 14, Christmas bonus, and 13 paid holidays at the Guatemala City office.

Matching Summary

Match Score: 85

Podium is seeking a Network Implementation Specialist in Guatemala City to support their rapidly growing phone product by optimizing customer network setups and troubleshooting technical issues. The ideal candidate should possess strong networking and VoIP knowledge, along with excellent problem-solving skills and the ability to document best practices.

Salary

Not specified; Benefits: Bono 14 and Christmas bonus; Paid Holidays: 13 throughout the year

Skills & Requirements

Must-have

  • Network troubleshooting routers switches firewalls
  • VoIP technologies SIP protocol configuration
  • CRM and ticketing system familiarity
  • Remote troubleshooting capabilities
  • Cross-functional collaboration with sales teams

Nice-to-have

  • Podium or similar customer engagement platform experience
  • Android and iOS mobile app webphone knowledge
  • Wireshark packet capture and syslog analysis
  • SOP definition and documentation creation
  • Proactive customer satisfaction optimization

Key Requirements

  • Familiarity with network troubleshooting tools and protocols
  • Strong understanding of VoIP and SIP protocols
  • Experience with CRM and ticketing systems like Salesforce
  • Ability to work onsite in Guatemala City Zone 10

Work Rights

Must be available to work onsite at Guatemala City office

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