In this role, you’ll be the frontline expert helping employees stay productive, troubleshooting issues, resolving requests, and keeping our systems running smoothly with a strong security-first mindset
Job Summary
In this role, you’ll be the frontline expert helping employees stay productive, troubleshooting issues, resolving requests, and keeping our systems running smoothly with a strong security-first mindset.
You’ll support day-to-day operations, assist with onboarding and offboarding, manage SaaS and endpoint configurations, and ensure employees have the tools and access they need to do their best work.
As part of a small, high-impact team, you’ll also help improve processes, maintain clean documentation, and contribute to ensuring reliable technical infrastructure.
Matching Summary
In this role, you’ll be the frontline expert helping employees stay productive, troubleshooting issues, resolving requests, and keeping our systems running smoothly with a strong security-first mindset.
Skills & Requirements
Must-have
Troubleshoot issues and resolve requests
Manage SaaS and endpoint configurations
Onboard and offboard employees
Maintain office technology
IT asset management
Track issues in Jira Service Management
Nice-to-have
AI-integration mindset for workflows
Familiarity with ITSM frameworks
Key Requirements
2+ years of corporate IT experience
Experience with Google Workspace, Slack, Zoom, Okta, Azure AD/M365
Deep understanding of hardware and software troubleshooting (Mac, Windows)