Fire Service Support Coordinator

JOHNSON CONTROLS

Hourly: $17.36 - $23.85; bonus: referral bonuses a...
Coordinate technician schedules and needs
Resolve customer inquiries and issues
Reconcile daily service requests for billing
The role involves coordinating customer service requests from initiation to completion while maximizing technical resource productivity

Job Summary

  • The role involves coordinating customer service requests from initiation to completion while maximizing technical resource productivity.
  • Candidates will partner with district management to ensure technical service work is completed within reasonable timeframes and to customer expectations.
  • The company offers competitive starting pay, paid training, tuition reimbursement, and a comprehensive benefits package including medical and 401(k) matching.

Matching Summary

The role involves coordinating customer service requests from initiation to completion while maximizing technical resource productivity.

Salary

Hourly: $17.36 - $23.85; Bonus: Referral bonuses available; Benefits: Medical/Dental/Vision, HSA, Life Insurance, 401(k) match

Skills & Requirements

Must-have

  • Coordinate technician schedules and needs
  • Resolve customer inquiries and issues
  • Reconcile daily service requests for billing
  • Maintain consistent communication with technicians

Nice-to-have

  • Strong interpersonal skills for diverse teams
  • Ability to prioritize based on financial impact
  • Experience with project accounting principles
  • Develop long-term relationships with customers

Key Requirements

  • High school diploma or equivalent required
  • Associates degree preferred
  • 2-4 years of service industry experience
  • Basic project accounting or costing principals desired

Work Rights

Not specified

Tailored Resume

Cover Letter