Customer Service Officer (Township)

CPG FACILITIES MANAGEMENT PTE LTD

Singapore
**
Deliver quality customer service to residents
Handle inbound and outbound call enquiries
Manage feedback complaints and service requests
** CPG Facilities Management Pte Ltd is seeking a Customer Service Officer to ensure quality service delivery and assist various stakeholders in a township setting. The ideal candidate should possess administrative experience, attention to detail, and familiarity with Microsoft Office. **

Job Summary

  • The role involves delivering quality frontline assistance and creating a positive customer experience for residents and stakeholders.
  • Responsibilities include managing facility bookings, tracking maintenance schedules, and handling financial collections for the Town Council.
  • Candidates must be ready for cross-deployment to call centers, cashier stations, or reception counters to ensure smooth operations.

Matching Summary

Match Score: 75

** CPG Facilities Management Pte Ltd is seeking a Customer Service Officer to ensure quality service delivery and assist various stakeholders in a township setting. The ideal candidate should possess administrative experience, attention to detail, and familiarity with Microsoft Office. **

Skills & Requirements

Must-have

  • Deliver quality customer service to residents
  • Handle inbound and outbound call enquiries
  • Manage feedback complaints and service requests
  • Track maintenance and bulk refuse schedules
  • Collect funds via cash net credit card
  • Issue notices for bylaw breaches

Nice-to-have

  • Eye for detail and dynamic attitude
  • Strong sense of initiative
  • Ability to work across multiple office locations
  • Knowledge of Microsoft Office applications

Key Requirements

  • Min GCE O Level in any field
  • 1 year of administrative support experience
  • Knowledge of Microsoft Office

Work Rights

Not specified

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