Help Desk Specialist

Booz Allen Hamilton

Base: $52,900.00 to $108,000.00; bonus/equity: not...
Hybrid
Tier i and ii technical support
Around the clock environment
Service level agreement (sla) guidelines
Provide Tier I and II technical support in an around the clock environment, including after-hours support on holidays and weekends

Job Summary

  • Provide Tier I and II technical support in an around the clock environment, including after-hours support on holidays and weekends.
  • Manage and resolve help desk tickets in a fast-paced setting, adhering to Service Level Agreement (SLA) guidelines.
  • Work within classified facilities upon hiring while maintaining compliance with DoD standards and security clearances.

Matching Summary

Provide Tier I and II technical support in an around the clock environment, including after-hours support on holidays and weekends.

Salary

Base: $52,900.00 to $108,000.00; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Tier I and II technical support
  • around the clock environment
  • Service Level Agreement (SLA) guidelines
  • Jira and Confluence modules
  • classified facilities
  • DoD standards and security clearances

Nice-to-have

  • adaptability and flexibility
  • customer-focused problem-solving
  • emerging IT technologies
  • excellent organizational skills
  • professional communication skills

Key Requirements

  • HS Diploma or GED
  • IAT Level II DoD 8570 Certification
  • TS/SCI clearance
  • Experience providing help desk support
  • ITIL processes and agile workflows
  • DoD-specific configurations and processes
  • round-the-clock shift rotation

Work Rights

TS/SCI clearance required

Tailored Resume

Cover Letter