Patient Advocate Ii - Patient Relations

Wake Forest Baptist Medical Center

Base: $25.30 - $37.95; bonus/equity: not specified...
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Patient and family resolution
Maintain patient confidentiality
Prompt and courteous manner
** Wake Forest Baptist Medical Center is seeking a full-time Patient Advocate II for their Patient Relations department. The role requires a Bachelor's degree in a relevant field and at least three years of experience in hospital patient relations or a similar area, focusing on addressing patient concerns and improving quality of care. **

Job Summary

  • Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.
  • Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Match Score: 75

** Wake Forest Baptist Medical Center is seeking a full-time Patient Advocate II for their Patient Relations department. The role requires a Bachelor's degree in a relevant field and at least three years of experience in hospital patient relations or a similar area, focusing on addressing patient concerns and improving quality of care. **

Salary

Base: $25.30 - $37.95; Bonus/Equity: Not specified; Benefits: Paid Time Off programs, Health and welfare benefits, Flexible Spending Accounts, Family benefits, Defined contribution retirement plans, Educational Assistance Program

Skills & Requirements

Must-have

  • patient and family resolution
  • maintain patient confidentiality
  • prompt and courteous manner
  • caring and compassionate environment
  • professional knowledge
  • age/developmental appropriate care

Nice-to-have

  • positive image of the Medical Center
  • cohesive work environment
  • gentle assertiveness

Key Requirements

  • Bachelor's Degree required
  • 3+ years of experience
  • Knowledge of medical terminology preferred

Work Rights

Not specified

Tailored Resume

Cover Letter