Associate-supervisor, Infoservice

Uottawa

Ottawa, Ontario, Canada
Base: $80,942.00 - $102,245.00; bonus/equity: not ...
Customer service management
Supervising unionized staff
Bilingual in french and english
The Associate-Supervisor, Infoservice supports daily operational tasks and supervises teams to ensure effective implementation of management strategies

Job Summary

  • The Associate-Supervisor, Infoservice supports daily operational tasks and supervises teams to ensure effective implementation of management strategies.
  • The role involves managing customer service excellence, financial records, immigration and health insurance for international students, and official documents for the university community.
  • The University of Ottawa fosters a culture of respect, teamwork, and inclusion, offering a supportive environment with diverse career opportunities.

Matching Summary

The Associate-Supervisor, Infoservice supports daily operational tasks and supervises teams to ensure effective implementation of management strategies.

Salary

Base: $80,942.00 - $102,245.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service management
  • Supervising unionized staff
  • Bilingual in French and English
  • Financial records management
  • Conflict resolution skills
  • Data analysis and reporting
  • Quality assurance and control

Nice-to-have

  • Continuous improvement culture
  • Teamwork and cooperation
  • Strong interpersonal communication
  • Initiative and proactivity
  • Stress management
  • Client service orientation

Key Requirements

  • University degree in management or relevant field
  • Three years supervising unionized staff
  • Two years customer service management experience
  • Bilingualism in French and English
  • Experience with computerized systems
  • Availability for evenings and weekends

Work Rights

Canadians and permanent residents given priority

Tailored Resume

Cover Letter