Customer Service Representative

Fox Factory

Baton Rouge, US
Professional assistance over phone/email
Order management and information
Product inquiry and lead times
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide

Job Summary

  • FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide.
  • This entry-level role guides customers and dealers through the FOX experience, providing professional assistance over the phone/email with orders, product inquiries, lead times, troubleshooting, and basic order management.
  • Fox offers competitive wages, great benefits, employee discounts, and a fun team environment where employees enjoy working together and bringing great products to customers.

Matching Summary

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide.

Skills & Requirements

Must-have

  • Professional assistance over phone/email
  • Order management and information
  • Product inquiry and lead times
  • Troubleshoot products
  • MS Office expertise (Excel)

Nice-to-have

  • Understanding customer needs
  • Effective listening and empathy
  • Positive language and self-control
  • Teamwork and collaboration
  • Bicycle industry knowledge

Key Requirements

  • HS Diploma or GED
  • Understanding of Bicycle industry is a plus
  • Ability to lift up to 50 lbs. if working an event

Work Rights

Not specified

Tailored Resume

Cover Letter