The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise
Job Summary
The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise.
This role sets strategy, builds the operating model, and drives execution through robust governance, service management, and continuous improvement while collaborating across functions to turn insights into measurable outcomes.
AstraZeneca offers an inclusive culture that champions diversity and collaboration, empowering employees to push boundaries and make a difference in medicine, patients, and society.
Matching Summary
The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise.
Skills & Requirements
Must-have
Global Business Services leadership
Service management and governance
Digital enablement and AI transformation
Stakeholder management at senior level
Financial management and budgeting
Operating model development
Continuous improvement and Lean/Agile
Nice-to-have
Customer experience and design thinking
Risk and compliance management
Cross-functional collaboration
Talent management and succession planning
Change management and communication
Data analytics and automation leadership
Key Requirements
Extensive experience leading multi-disciplinary GBS/shared services
Experience transforming services in complex global environments
Experience managing shared services with legal/compliance requirements
Strong senior stakeholder management skills
Experience with digital and AI enabled transformations