Collection Supervisor

Travel + Leisure Co.

Not specified
Experience leading and supervising staff
Knowledge of national consumer credit protection act
Dispute resolution and conflict resolution skills
Travel + Leisure Co. is seeking a Collection Supervisor to lead and manage teams responsible for customer dispute resolution, ownership changes, and compliance with regulatory requirements. The ideal candidate will have strong leadership skills, a background in finance, and experience in customer service and complaints management

Job Summary

  • The role involves supervising specialized service areas such as Change of Ownership, Hardship & Insolvency, and Customer Dispute Resolution within a leading vacation ownership company.
  • Candidates must ensure team compliance with regulatory requirements including the Privacy Act and National Consumer Credit Protection Act while maintaining data integrity.
  • The position requires strong leadership to manage daily workflows, conduct quality audits, and resolve escalated complaints from internal and external stakeholders.

Matching Summary

Match Score: 75

Travel + Leisure Co. is seeking a Collection Supervisor to lead and manage teams responsible for customer dispute resolution, ownership changes, and compliance with regulatory requirements. The ideal candidate will have strong leadership skills, a background in finance, and experience in customer service and complaints management.

Skills & Requirements

Must-have

  • Experience leading and supervising staff
  • Knowledge of National Consumer Credit Protection Act
  • Dispute resolution and conflict resolution skills
  • Understanding of Bankruptcy and Insolvency Acts
  • Proficiency with Microsoft Office Access and Excel

Nice-to-have

  • Strong interpersonal and communication skills
  • Ability to work autonomously in fast-paced environment
  • Hospitality mindset with empathy for customers
  • Innovation in process improvement
  • Willingness to learn Change of Ownership processes

Key Requirements

  • Previous experience leading and supervising staff
  • Significant experience in finance or related field
  • Sound knowledge of relevant regulatory acts
  • Intermediate knowledge of Microsoft Office programs

Work Rights

Not specified

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