Director Of Implementation And Technical Account Management

Jobgether

Switzerland, Switzerland
On-site
Shape and scale global technical support
Lead a high-performing team
Defining strategy and setting objectives
This leadership role provides the opportunity to shape and scale global technical support and implementation operations, ensuring clients across multiple continents successfully integrate and adopt the company’s products

Job Summary

  • This leadership role provides the opportunity to shape and scale global technical support and implementation operations, ensuring clients across multiple continents successfully integrate and adopt the company’s products.
  • You will lead a high-performing team, defining strategy, setting objectives, and establishing key metrics to drive operational excellence.
  • This role blends hands-on technical guidance with strategic decision-making, including customer advocacy, product integration oversight, and collaboration with engineering and product teams.

Matching Summary

This leadership role provides the opportunity to shape and scale global technical support and implementation operations, ensuring clients across multiple continents successfully integrate and adopt the company’s products.

Skills & Requirements

Must-have

  • shape and scale global technical support
  • lead a high-performing team
  • defining strategy and setting objectives
  • drive operational excellence
  • customer advocacy and product integration

Nice-to-have

  • proactive and results-driven leader
  • strategic decision-making
  • influence senior stakeholders
  • balance global strategy with localized execution

Key Requirements

  • Requires leadership experience
  • Requires technical guidance experience
  • Requires customer success experience

Work Rights

Not specified

Tailored Resume

Cover Letter