Senior Manager, Customer Success Management

Equinix

Multiple Locations
Not specified (implied flexibility based on the company's culture).
Customer success management
Service management
Team leadership
Equinix is seeking a Senior Manager for Customer Success Management to lead and develop a team that ensures a high-quality post-sales customer experience. The role emphasizes operational excellence, customer engagement, and revenue retention, demanding strong leadership and strategic insights

Job Summary

  • The Senior Manager, Customer Success & Service Management (Networks) leads and develops a team of Customer Success Managers and Service Managers to deliver a consistent, high‑quality post‑sales customer experience.
  • The role is accountable for balancing customer outcomes, service reliability, and revenue retention, ensuring that operational excellence and strategic customer engagement work seamlessly together across the customer lifecycle.
  • Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.

Matching Summary

Match Score: 85

Equinix is seeking a Senior Manager for Customer Success Management to lead and develop a team that ensures a high-quality post-sales customer experience. The role emphasizes operational excellence, customer engagement, and revenue retention, demanding strong leadership and strategic insights.

Skills & Requirements

Must-have

  • Customer Success Management
  • Service Management
  • Team Leadership
  • Revenue Retention
  • Customer Lifecycle Management

Nice-to-have

  • Human connection valued
  • Bold ideas welcomed
  • Shaping what comes next
  • Continuous improvement
  • Operational maturity

Key Requirements

  • Proven years professional experience
  • Proven years of managerial experience
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter