System Development Manager, Catalog Engineering Service Support
Amazon
London, United Kingdom
On-site
System/tool knowledge
Aws services understanding
Drive root cause resolutions
You will be responsible for providing Service Level issue support to all ASCS Engineering teams who built tier 1-3 systems and keep their software packages/configurations free from vulnerability, setup and monitor new metrics and alarms for their systems and drive root cause resolutions to the recurrent issues
Job Summary
You will be responsible for providing Service Level issue support to all ASCS Engineering teams who built tier 1-3 systems and keep their software packages/configurations free from vulnerability, setup and monitor new metrics and alarms for their systems and drive root cause resolutions to the recurrent issues.
The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog.
We are looking of people who can innovate and good in problem solving skill.
Matching Summary
You will be responsible for providing Service Level issue support to all ASCS Engineering teams who built tier 1-3 systems and keep their software packages/configurations free from vulnerability, setup and monitor new metrics and alarms for their systems and drive root cause resolutions to the recurrent issues.
Skills & Requirements
Must-have
System/Tool knowledge
AWS services understanding
Drive root cause resolutions
Build tools for operational efficiency
Lead and manage a team
Identify and develop SLAs, metrics, monitors
Nice-to-have
Passionate about driving customer success
Thrive in a dynamic, fast-paced environment
Comfortable with ambiguity
Strong attention to detail
Think strategically and analytically
Keen sense of ownership and drive
Key Requirements
Demonstrated ability to think strategically and analytically