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SHORE Solutions Inc is seeking a Quality Experience Analyst in Manila, Philippines, to enhance service quality by implementing quality assurance frameworks and conducting audits. The ideal candidate will analyze results, identify improvement opportunities, and collaborate with operations to drive quality initiatives.
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Job Summary
The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.
This role ensures quality frameworks, scoring conventions, and audit processes are consistently applied to meet client, operational, and business standards.
Working closely with Operations and Operational Excellence, the QA Specialist drives insight-led improvements that support performance, capability uplift, and sustainable outcomes.
Matching Summary
Match Score: 75
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SHORE Solutions Inc is seeking a Quality Experience Analyst in Manila, Philippines, to enhance service quality by implementing quality assurance frameworks and conducting audits. The ideal candidate will analyze results, identify improvement opportunities, and collaborate with operations to drive quality initiatives.
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