Customer Care Revisor (m/w/d) Qualitätssicherung / Potentialanalyse

Concentrix

Duisburg, Germany
Quality assurance in call center
Quality evaluation in call center
B2b sales knowledge
In this position, you will analyze and evaluate the quality of customer interactions and work closely with the management team to optimize processes, increase efficiency, and improve the customer experience

Job Summary

  • In this position, you will analyze and evaluate the quality of customer interactions and work closely with the management team to optimize processes, increase efficiency, and improve the customer experience.
  • You will provide constructive and appreciative feedback to our customer advisors and actively improve service quality and sales performance with your analyses.
  • Concentrix offers a variety of benefits to support your unique lifestyle, including a permanent employment contract, company pension, online shopping discounts, sports offers, and extensive internal training and career opportunities worldwide.

Matching Summary

In this position, you will analyze and evaluate the quality of customer interactions and work closely with the management team to optimize processes, increase efficiency, and improve the customer experience.

Skills & Requirements

Must-have

  • Quality Assurance in Call Center
  • Quality Evaluation in Call Center
  • B2B Sales Knowledge
  • German and English communication
  • Analyze customer interactions

Nice-to-have

  • International environment flexibility
  • Startup flexibility
  • Creative solution proposals
  • Team building events

Key Requirements

  • Experience in Quality Assurance/Evaluation
  • B2B Sales Experience
  • Fluent German and English
  • Valid work permit for Germany

Work Rights

Must have valid work permit for Germany

Tailored Resume

Cover Letter