Job Summary

• The Senior Strategy & Analytics Advisor will be responsible for leading critical analytical work that supports C&CE strategic priorities, including driving strategic improvements in customer experience and operating efficiency.
• This role will develop highly accurate and explainable analytical models to project contact center workload demand across several work types (calls, chats, cases) and service models.
• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health, including medical, vision, dental, and well-being and behavioral health programs.

Matching Summary

Salary

Base: 112,800 - 188,000 USD / yearly; Bonus/Equity: eligible to participate in an annual bonus plan; Benefits: comprehensive range of benefits including medical, vision, dental, well-being and behavioral health programs, 401(k), company paid life insurance, tuition reimbursement, 18 days PTO, paid holidays

Skills & Requirements

Key Requirements

• Bachelor’s degree in Mathematics, Economics, Statistics, Engineering, Business, or related field
• Five years of relevant analytics or management consulting experience
• Proficiency in an analytics-focused coding language (SQL, Python, or R)
• Two years of building, managing, or using business models

Work Rights