It Onsite Support

KION North America Corporation

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Onsite technical support for factory systems
Troubleshoot network connectivity issues
Support windows-based environments
** KION North America Corporation is seeking an Onsite IT Support professional to provide technical assistance for factory floor systems, ensuring smooth operations in a manufacturing environment. The role involves troubleshooting, maintenance, and collaboration with engineering teams to uphold IT compliance and support production standards. **

Job Summary

  • Provide onsite technical support for factory floor systems including PCs, HMIs, printers, scanners, and industrial devices.
  • Maintain and monitor production-critical systems such as MES, ERP terminals, and barcode systems while ensuring IT compliance with safety and production standards.
  • Document incidents and resolutions in ITSM systems and assist with IT onboarding and training for factory personnel.

Matching Summary

Match Score: 75

** KION North America Corporation is seeking an Onsite IT Support professional to provide technical assistance for factory floor systems, ensuring smooth operations in a manufacturing environment. The role involves troubleshooting, maintenance, and collaboration with engineering teams to uphold IT compliance and support production standards. **

Skills & Requirements

Must-have

  • onsite technical support for factory systems
  • troubleshoot network connectivity issues
  • support Windows-based environments
  • maintain MES and ERP terminals
  • document incidents in ITSM systems
  • perform routine firmware and software updates

Nice-to-have

  • collaborate with engineering and operations
  • assist IT onboarding and training
  • participate in disaster recovery planning
  • escalate complex IT issues

Work Rights

Not specified

Tailored Resume

Cover Letter