Customer Experience Manager

Five Below

Augusta, GA, United States
Base: $15.00; bonus/equity: not specified; benefit...
Wowing the customer through personal contact
B.e.s.t. customer service experience
Achieve and maintain customer service score goals
Five Below's purpose is to create an amazing experience filled with unlimited possibilities, priced so low that customers can always say yes to the newest, coolest stuff

Job Summary

  • Five Below's purpose is to create an amazing experience filled with unlimited possibilities, priced so low that customers can always say yes to the newest, coolest stuff.
  • Responsibilities include ensuring crew members wow customers, training on the B.E.S.T. customer service experience, and leading the store to achieve customer service score goals.
  • The company offers a comprehensive benefits site covering health, financial, and personal wellness.

Matching Summary

Five Below's purpose is to create an amazing experience filled with unlimited possibilities, priced so low that customers can always say yes to the newest, coolest stuff.

Salary

Base: $15.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Wowing the Customer through personal contact
  • B.E.S.T. customer service experience
  • Achieve and maintain customer service score goals
  • Leading front end operations
  • Opening and closing procedures
  • Store maintenance including cleaning

Nice-to-have

  • Let Go & Have Fun culture
  • Super energy, passion
  • Inspire with big ideas
  • Make the workplace a WOWplace

Key Requirements

  • Minimum 2 years of management experience
  • High School Graduate or equivalent
  • College experience preferred
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter