Customer Service Representative (fragile Workers 68/99)
CAE Australia
Rome, Italy
On-site
Training centre operational coordination
Customer management and onboarding
Contract compliance
Ensure the efficient execution of daily training centre operations, delivering an excellent customer experience while coordinating effectively with internal departments
Job Summary
Ensure the efficient execution of daily training centre operations, delivering an excellent customer experience while coordinating effectively with internal departments.
Manage operational changes, customer onboarding, contract compliance, logistics, security, and administrative support for training centre operations.
The role supports all stages of the customer journey and ensures contractual compliance and smooth training delivery.
Matching Summary
Ensure the efficient execution of daily training centre operations, delivering an excellent customer experience while coordinating effectively with internal departments.
Skills & Requirements
Must-have
Training centre operational coordination
Customer management and onboarding
Contract compliance
Logistics and administrative support
Security and EHS coordination
Nice-to-have
Excellent customer experience
High attention to detail
Work across multiple teams
Familiarity with aviation systems
Key Requirements
Experience in Customer Service, Training Administration, or Operational Coordination
Fluent English
Familiarity with systems such as ELBA, STARS, or Gemini is a plus