Product Forward Deployed Engineer, Itsm & Ccaas (senior/lead/principal)

Salesforce

Multiple Locations
Base: $117,200 - $313,700 annually; bonus/equity: ...
Ai/llm-based solutions
Prompt engineering
Retrieval-augmented generation
The Product Forward Deployed Engineering (FDE) team is Salesforce's zero-to-one engine for new agentic product innovation

Job Summary

  • The Product Forward Deployed Engineering (FDE) team is Salesforce's zero-to-one engine for new agentic product innovation.
  • You'll work with AI features before they're named, solve problems before there are playbooks, and build the artifacts that the rest of the field will use for years.
  • Your work doesn't just help one customer — it hardens the agentic platform for every customer that comes after.

Matching Summary

The Product Forward Deployed Engineering (FDE) team is Salesforce's zero-to-one engine for new agentic product innovation.

Salary

Base: $117,200 - $313,700 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health support, paid parental leave, 401(k), ESPP

Skills & Requirements

Must-have

  • AI/LLM-based solutions
  • prompt engineering
  • retrieval-augmented generation
  • enterprise data architecture
  • SaaS platform architecture
  • REST/GraphQL APIs
  • product telemetry analysis

Nice-to-have

  • high agency and self-motivation
  • curious and adaptable
  • thrive in ambiguous environments
  • fast iteration over certainty
  • voice of the customer

Key Requirements

  • 7+ years enterprise software/SaaS
  • Computer Science/Engineering background
  • deploying AI/LLM solutions
  • enterprise data architecture expertise
  • Proficiency in Python, JavaScript, Apex, or Java
  • strong diagnostic instincts
  • Exceptional written communication skills
  • High agency, self-motivation, agility

Work Rights

Not specified

Tailored Resume

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