Software Technical Account Manager Ii (traveling)

Axon Enterprise

Atlanta, Georgia, United States
Competitive salary; not specified; 401k with emplo...
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4+ years technical account management experience
Saas solution deployment and configuration
Sql server and microsoft power bi proficiency
** Axon Enterprise is seeking a Software Technical Account Manager II to provide technical support and drive software adoption within law enforcement agencies. The role requires extensive travel and involves managing deployments, technical issues, and customer relationships to enhance public safety. **

Job Summary

  • The role involves deploying and supporting Axon's software solutions directly within law enforcement agencies while serving as the primary point of contact.
  • Candidates must be willing to travel up to 80% of the time to agency locations across the US to provide onsite support and training.
  • Axon offers competitive benefits including a 401k match, paid parental leave, and comprehensive medical, dental, and vision plans.

Matching Summary

Match Score: 75

** Axon Enterprise is seeking a Software Technical Account Manager II to provide technical support and drive software adoption within law enforcement agencies. The role requires extensive travel and involves managing deployments, technical issues, and customer relationships to enhance public safety. **

Salary

Competitive salary; Not specified; 401k with employer match

Skills & Requirements

Must-have

  • 4+ years technical account management experience
  • SaaS solution deployment and configuration
  • SQL Server and Microsoft Power BI proficiency
  • Windows OS and networking expertise
  • 80% travel requirement to agency locations

Nice-to-have

  • Experience with public safety or law enforcement sectors
  • Familiarity with RMS, CAD, and CJIS standards
  • Relevant technical certifications (Microsoft, Cisco, ITIL)
  • Ability to pass CJIS background check
  • Strong root cause analysis skills

Key Requirements

  • Bachelor's degree in business administration or computer science
  • Minimum 4 years of relevant customer-facing technical experience
  • Must pass Criminal Justice Information Services (CJIS) background check

Work Rights

Not specified

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