L2 German-speaking Customer Service Representative

Unisys UK

Monthly gross 44.200 huf cafeteria; fixed extra la...
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German-speaking l2 service desk agent
Microsoft windows os and office support
Active directory and networking fundamentals
** Unisys UK is seeking a German-speaking L2 Customer Service Representative to provide high-quality IT support for global clients. The role requires handling complex technical issues, excellent customer communication, and collaboration within a hybrid work environment. **

Job Summary

  • Join Unisys as a German-speaking L2 Service Desk Agent to deliver high-quality IT support to global clients.
  • You will handle complex technical issues involving software, hardware, and networks while ensuring timely resolution within SLAs.
  • The role offers hybrid working, private health insurance, and a fixed language allowance alongside monthly cafeteria benefits.

Matching Summary

Match Score: 75

** Unisys UK is seeking a German-speaking L2 Customer Service Representative to provide high-quality IT support for global clients. The role requires handling complex technical issues, excellent customer communication, and collaboration within a hybrid work environment. **

Salary

Monthly gross 44.200 HUF cafeteria; Fixed extra language allowance; Additional shift bonuses

Skills & Requirements

Must-have

  • German-speaking L2 Service Desk Agent
  • Microsoft Windows OS and Office support
  • Active Directory and networking fundamentals
  • Ticketing system and SLA management
  • 3 years IT Service Desk experience

Nice-to-have

  • ITIL Foundation certification
  • Knowledge base contribution experience
  • Process improvement initiatives
  • Desktop Administration certifications

Key Requirements

  • Minimum 3 years IT Service Desk experience
  • Fluent English and native/near-native German
  • Hands-on Microsoft environment support skills
  • Strong analytical thinking for troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter