Customer Success Onboarding Manager

RELX

New York, NY, United States
Base: $53,300 - $88,800; bonus/equity: not specifi...
High-quality customer service experience
Experience with customized product onboarding
Strong interpersonal and listening skills
The Customer Success & Delivery team plays a critical role in ensuring customer success across the Brightmine user base

Job Summary

  • The Customer Success & Delivery team plays a critical role in ensuring customer success across the Brightmine user base.
  • The Onboarding Customer Success Manager is responsible for delivering seamless onboarding experiences tailored to customer needs.
  • Brightmine offers comprehensive health benefits and a supportive work environment focused on employee well-being.

Matching Summary

The Customer Success & Delivery team plays a critical role in ensuring customer success across the Brightmine user base.

Salary

Base: $53,300 - $88,800; Bonus/Equity: Not specified; Benefits: Comprehensive health benefits

Skills & Requirements

Must-have

  • High-quality customer service experience
  • Experience with customized product onboarding
  • Strong interpersonal and listening skills

Nice-to-have

  • Proactive team player
  • Ability to manage multiple workstreams
  • Commercial awareness with stakeholders

Key Requirements

  • Proven experience in customer service
  • Ability to meet deadlines and service level agreements
  • Analytical problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter