Product Adoption Strategy, Manager (platform)

Salesforce

Not specified; not specified; benefits include tim...
Not specified
8+ years in management consulting or strategy
B2b service/support operations experience
Strategic problem solving with measurable outcomes
Salesforce is seeking a Product Adoption Strategy Manager for its Customer Success Adoption team. This role focuses on leading research and strategy for platform adoption, analyzing customer usage patterns, and creating scalable programs to enhance customer engagement with their products

Job Summary

  • This role acts as the bridge between product innovation and customer realization by investigating why customers struggle and codifying insights into scalable programs.
  • The team aims to move from high-touch intervention to high-scale digital guidance by synthesizing research into strategic recommendations that influence Product and Customer Success teams.
  • Salesforce offers a culture where ambition meets action, supporting employees with comprehensive benefits including medical, dental, vision, mental health support, and paid parental leave.

Matching Summary

Match Score: 85

Salesforce is seeking a Product Adoption Strategy Manager for its Customer Success Adoption team. This role focuses on leading research and strategy for platform adoption, analyzing customer usage patterns, and creating scalable programs to enhance customer engagement with their products.

Salary

Not specified; Not specified; Benefits include time off, medical, dental, vision, 401(k), and employee stock purchasing program

Skills & Requirements

Must-have

  • 8+ years in Management Consulting or Strategy
  • B2B Service/Support operations experience
  • Strategic problem solving with measurable outcomes
  • Platform operations fluency and metrics knowledge
  • Data-driven mindset with analytical skills

Nice-to-have

  • Curiosity and empathy for user struggles
  • Passion for innovation and AI future
  • Experience with Sales/Service clouds
  • Strong storytelling and influence skills

Key Requirements

  • 8+ years of experience in Management Consulting, Strategy, or Customer Success
  • MBA or advanced degree in business, analytics, or related field (Preferred)
  • Proficiency in data visualization tools like Tableau or CRM Analytics (Preferred)

Work Rights

Not specified

Tailored Resume

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