Manager, Deskside Support

Brookfield Asset Management

New York, US
Base: $120,000-$130,000; bonus/equity: short-term ...
5-7 years it support experience
3+ years leadership role
Servicenow platform proficiency
The role leads a high-performing deskside support team accountable for delivering reliable and consistent end-user technology services

Job Summary

  • The role leads a high-performing deskside support team accountable for delivering reliable and consistent end-user technology services.
  • Success is defined by strengthening stakeholder trust, improving SLA adherence, and aligning local operations with global enterprise standards.
  • Candidates must possess strong diagnostic skills to manage escalations, ensure asset accuracy, and support technology rollouts with minimal disruption.

Matching Summary

The role leads a high-performing deskside support team accountable for delivering reliable and consistent end-user technology services.

Salary

Base: $120,000-$130,000; Bonus/Equity: Short-term incentive program (cash bonus); Benefits: Not specified

Skills & Requirements

Must-have

  • 5-7 years IT support experience
  • 3+ years leadership role
  • ServiceNow platform proficiency
  • Windows OS and Microsoft 365 troubleshooting
  • Team coaching and performance management

Nice-to-have

  • Financial services industry background
  • Front-office support experience
  • CompTIA A+ or Network+ certification
  • ITIL Foundation or Intermediate certification
  • Collaborative and entrepreneurial mindset

Key Requirements

  • Bachelor's degree in IT or related field
  • 5-7 years progressive IT support experience
  • 3+ years in a leadership role
  • Preferred CompTIA A+ or Network+ certification
  • Preferred ITIL Foundation or Intermediate certification

Work Rights

Not specified

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