Not specified (potentially hybrid or onsite based on typical customer service roles)
Order management
Complaint management
Customer communication
Diversey is seeking a Customer Service II representative to efficiently manage orders, handle customer complaints, and support sales teams. The ideal candidate should have up to two years of customer service experience, strong communication skills, and familiarity with order management processes
Job Summary
Process all orders efficiently, accurately and in line with policies and procedures, and handle and close customer complaints on time.
Handle all incoming telephone calls and emails dealing with Customers needs and build relationships with key customers.
Attend all relevant training courses in order to develop skills and increase knowledge of Diversey products required to carry out role.
Matching Summary
Match Score: 75
Diversey is seeking a Customer Service II representative to efficiently manage orders, handle customer complaints, and support sales teams. The ideal candidate should have up to two years of customer service experience, strong communication skills, and familiarity with order management processes.
Skills & Requirements
Must-have
Order Management
Complaint Management
Customer Communication
Sales Support
Fluent in English
Nice-to-have
Build relationships with key customers
Act as a point of reference
Positive communication
Dynamic team environment
Key Requirements
Up to 2 years prior Customer Service Experience or university degree
Fluent in business language of customer
Experience in order and complaint management
Computer Skills
SAP - ERP system knowledge preferred
Fluency in English required
Fluency in Mandarin, Malay, Bahasa Indonesia, Bahasa Malaysia preferred